Service / FAQs

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We hope you find the information you are looking for. If you don't please contact the retail outlet where you bought your Grand Hall product. Please remember that Grand Hall accepts no responsibility for any damage caused as a result of following these instructions. See our Terms Of Use for more information.

Q. What would cause stainless steel to discolor?

Weather / environmental conditions, process oil residues and high heat can all affect the surface.

• Weather / environmental conditions: The most common effects in what is known as 'Tea Staining'. These show as brown spots on the stainless steel surface and should not be confused with rust. Cleaning and maintenance of the appliance is important to prevent this occuring.

• Process oil residues: If not cleaned off prior to first using the appliance they can be baked on in areas of high heat and discolour the surface. A wash with warm soapy water is all what is normally required.

• High heat: In areas of high heat stainless steel will naturally 'yellow' and is not detrimental. This 'yellowing' can be removed with on of the many commercial stainless steel cleaners available on the market.

Q. How do I locate my serial number?

To identify the serial and model numbers for your outdoor kitchen look for the data label attached to the appliance. Depending on your outdoor kitchen model, the data label will either be on the bowl side panel or on the back of the outdoor kitchen head.

Q. Does the location of my outdoor kitchen effect its performance?

Yes, the location of your outdoor kitchen can have an effect on its peformance. Strong winds and low temperatures can effect the heating and performance of your gas outdoor kitchen so factor in these elements when positioning your outdoor kitchen for cooking. Never use your outdoor kitchen in a garage, porch, shed, breezeway or any other enclosed area. Your outdoor kitchen is to be used outdoors only (refer to the instruction manual for clearance from combustible materials). Do not place your outdoor kitchen under any surface that will burn and do not obstruct the flow of ventilation air around the outdoor kitchen housing. Your outdoor kitchen is not intended to be installed in or on recreational vehicles and/or boats.

Q. Which gas pressure regulator do I need?

Your Grand Hall outdoor kitchen requires a gas pressure regulator. The correct regulator is supplied with the appliance.

Q. What are flame tamers?

Flame tamers protect the burners against drippings and direct flame. They also help spread the heat more evenly over the cooking surface, making the outdoor kitchen work more efficiently and can help give a more aromatic flavor to your food.

Q. How do I use the smoker box?

Place herbs and aromatic wood in the smoker box. Remove one flame tamer and place the smoker box in its place with the cooking grid above. While using the smoker box cook on a low or medium heat to achieve perfect smoke infused food.

Q. What's the difference between direct and indirect cooking?

Direct cooking is the traditional barbecue cooking method, where food is cooked directly on the cooking grids or hot plate with the hood open or closed. Indirect cooking is where the food is cooked on all sides, like an oven. The burners directly underneath the food are turned off, while the burners to the sides of the food are on. Alternatively, the food can be placed on the warming rack. Indirect cooking must be done with the hood down.

Q. How do I light my Grand Hall outdoor kitchen?

Place your outdoor kitchen on level, sheltered ground. Check that there is enough gas in the cylinder and turn the gas on. Light the burners starting from the burner which is the farthest away from the gas source to help eliminate air pockets in the manifold. Refer to the instruction manual for the preheating procedure for your model.

Q. How do I manually light my outdoor kitchen?

If your Ignition fails to work or your battery needs replacing you can easily light your outdoor kitchen through the lighting hole on the side of the outdoor kitchen bowl using a lighting stick supplied, or with a match for models with a flush tube (refer to your instruction manual for full details). You DO NOT need to remove the cooking grids or flame tamers to light the outdoor kitchen manually.

Q. What causes grill parts to rust and what effect does it have on my outdoor kitchen?

Rusting is a natural oxidation process and may appear on cast-iron and steel parts. Rust will not effect short term performance of your outdoor kitchen. Stainless steel grill parts will not rust. However, weathering and extreme heat can cause a stainless steel hood to turn a yellow colour. This is discoloration and is not considered a manufacturing defect. Regular cleaning and protection of your outdoor kitchen will reduce rusting.

Q. How do I maintain porcelain coated accessories?

CARING FOR PORCELAIN COATED ACCESSORIES

Although there is no way to prevent rusting you should follow these maintenance steps to help protect your porcelain coated cooking grids and reduce the risk of rusting. The process below should be followed with all porcelain coated cooking grids:

Step 1: Before initial use, thoroughly wash your cooking grids and hot plates with a mild detergent and rinse with hot water. Dry the grids immediately using a soft cloth or paper towels.

Step 2: Before cooking, apply a thin layer of cooking oil, spray or shortening to all sides of the cooking grids. The coating helps to prevent food from sticking and will reduce rusting if the porcelain cooking grids become scratched or chipped.

Step 3: After each use wipe the cooking grids clean with a paper towel and cooking oil. To remove stubborn food residue you can wash cooking grids with a brass or nylon brush. Once dry, apply a thin layer of cooking oil, spray or shortening to all sides of the cooking grids.

Note: Never use a metal wire brush or metal scraper to clean your outdoor kitchen. The sharp edges will scratch or chip porcelain coated parts which will promote rusting.

After cleaning, heat your grill for a maximum of five minutes to dry the parts.

Q. How do I clean the cooking components?

Cooking components should be cleaned before initial use and as needed:

Use a fiber or brass cleaning brush to clean the interior of your outdoor kitchen bowl, cooking grids, flame tamers and grease containers. Never use a metal wire brush or metal scraper to clean your outdoor kitchen because the sharp edges will scratch stainless steel surfaces, chip porcelain finished parts, and remove paint which will promote rusting.

• Stainless steel cooking grids: Before initial use and as needed, wash your grids with a mild detergent and rinse with hot water. For stubborn food residue use a fiber or brass cleaning brush.

• Porcelain or painted coated cast-iron cooking grids (or hotplate): Before initial use and as needed, wash with a mild detergent and rinse with hot water. For stubborn food residue use a fiber or brass cleaning brush. Dry immediately, using a soft cloth or paper towels. Before cooking, apply a thin layer of cooking oil, spray or shortening to all sides of cooking grid or hotplate.

• Flame tamers: To reduce the chance of flare-ups, flame tamers should be cleaned whenever food or grease drippings accumulate. Brush off flame tamers with a fiber type brush to remove stubborn food residue.

Cleaning the grease containers and heat shield: To reduce the chance of fire, the grease draining tray, grease receptacle and heat shield (select models) should be inspected before each grill use. Remove grease (a plastic spatula works well) and wash grease tray and receptacle with a mild soap and warm water solution.

Q. How do I clean the grill interior?

The Grill Interior should be cleaned at least once a year or as needed:

Use a fiber or brass cleaning brush to clean the interior of your outdoor kitchen. Never use a metal wire brush or metal scraper to clean your barbecue. The sharp edges will scratch stainless steel surfaces, chip porcelain finished parts and remove paint which will promote rusting. It is important that you turn all Control Knobs and the gas cyclinder valve to the full OFF position.

Q. Can I convert my outdoor kitchen from one fuel type to another, e.g. from LP Gas to Natural Gas?

Yes, in most case you are able to convert your outdoor kitchen to Natural Gas. Contact Focus Lifestyle on 1800 680 405 to inquire how.

Q. How do I get a replacement part?

Grand Hall Europe stocks manufacturer supplied replacement parts for your gas outdoor kitchen model. Please follow these steps for fast and accurate part replacements: - Locate the serial and model numbers of your outdoor kitchen as found on the silver CE label - Return to your Grand Hall retailer and let them know the part your need to replace for your outdoor kitchen, the retailer will contact the local Grand Hall partner to obtain the spare part needed

Q. Why won't my outdoor kitchen light?

Grand Hall outdoor kitchens come equipped with electronic or push button ignitions. Below are some tips for things you can check if your barbecue won't light. For more information read the fault finding guide in your owners manual. Manuals can be downloaded here.

Electronic Ignition Models

• For barbecues with an electronic ignition, check to see if the battery needs replacing - see your owners manual for details. Please note that the battery has to be installed with the '+' terminal facing towards you.

All Models

• Check that there is gas in the cylinder, and that the cylinder valve is turned on.

• Check for any loose electric wires to igniter and electrodes.